Effective Date: 1/1/2025

 

At CHOR Laundry Services (“CHOR,” “we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, mobile services, and laundry pickup & delivery services.

 

 

1. Information We Collect

 

We may collect the following types of personal information:

 

• Contact Information: Name, email, phone number, and address.

• Account Details: Login credentials, preferences, membership details.

• Laundry Preferences: Folding preferences, detergent types, special instructions.

• Payment Information: Billing address and transaction details (processed securely via third-party providers like Wix Payments or Stripe).

• Device Data: IP address, browser type, pages visited, and location (via cookies and analytics tools).

• Verification Documents: IDs or proof of eligibility for discounts (e.g. Local Heroes Program).

 

 

2. How We Use Your Information

 

We use your information to:

 

• Provide laundry pickup, delivery, and cleaning services.

• Manage your account and preferences.

• Process transactions and send invoices.

• Send booking confirmations, reminders, and delivery updates.

• Offer customer support.

• Promote special offers, programs, or service updates (you may opt out).

• Improve our website, services, and customer experience.

 

 

3. Sharing Your Information

 

We do not sell your personal data. We may share it with:

 

• Trusted vendors for payment processing, analytics, marketing, or logistics.

• Legal authorities when required by law or to protect our services.

• Delivery staff to complete service-related tasks with minimal personal data shared (e.g., address, order instructions).

 

 

4. Cookies & Analytics

 

We use cookies and third-party analytics tools (such as Google Analytics) to improve performance, personalize content, and understand user behavior. You can control cookies through your browser settings.

 

 

5. Your Rights & Choices

 

You have the right to:

 

• Access and update your personal information.

• Delete your account or request data deletion.

• Opt out of marketing communications at any time.

 

To do so, email us at [insert email] or log in to your CHOR account dashboard.

 

 

6. Security

 

We take reasonable measures to protect your information using industry-standard encryption, secure servers, and limited access protocols.

 

 

7. Children’s Privacy

 

Our services are not intended for children under 13. We do not knowingly collect information from children.

 

 

8. Changes to This Policy

 

We may update this Privacy Policy as needed. When we do, the updated version will be posted here with a new “Effective Date.”

 

 

9. Contact Us

 

For any questions or concerns about this policy, contact:

 

CHOR Laundry Services

Email: support@chorservices.com

Phone: 407-205-7588

Website: https://www.chorservices.com